Information about LaLaRent

How it works

How LaLaRent Works

LaLaRent  is an online marketplace that makes it easy to rent the items you need, and lend out the stuff you don’t. Our platform connects kiwis all over the country, allowing them to safely exchange items with their neighbours through a safe and secure network.


For Renters:

Whether you need to borrow tools for a project, rent decorations for a party, or hire golf clubs for a weekend away, LaLaRent has you covered. Getting started is easy:

1. Find an item
Sign-up for a free account and start searching for what you need
2. Submit a request
Chat with the owner if you have any questions, then submit a rental request
3. Pay securely
Once your request is verified and confirmed, pay through our secure network 
4. Enjoy your rental
Arrange collection or delivery and starting using your item
5. Return to lender
When you're done, return it to the owner as per your agreement. 


Tips for renting goods on LaLaRent:

● Reach out to lenders
Most owners keep their listings brief, so if you have any questions, special requirements, or simply want to know a bit more, send them a direct message through the “Contact” option on the listing. This way you can find out if the item is going to be suitable for what you need, and easily work out any arrangements directly with the owner.
● Always check availability
Goods can be in high demand, so if it's a last minute request for the weekend, holidays, or other peak times, message the owner prior to submitting a booking request to avoid disappointment.
● Reach out to the LalaRent team
Need more help? Just send us an email . We're here to make sure you find and rent the perfect item for you. 

 

For Owners:

If you have got extra stuff lying around that could be put to good use, set yourself up as a Rental Listing Owner and start earning money.

1. List your item.
Sign-up for an account and list your items to rent here in minutes.
2. Review rental requests.
Interested renters will communicate directly with you to discuss specifics, and you have the freedom to accept or deny requests at your discretion.
3. Share your item.
Once a booking is confirmed, arrange collection and return with the happy renter in your community.
4. Make extra cash
All payments are made through our secure network, so you can rest easy while earning more.


Tips when listing your goods on LaLaRent:

● Make your listing stand out
Be as descriptive and thorough as possible! The more detailed your listing is, the more interest and rental requests it will generate.
● Get snap happy
Use the highest quality photos you have so renters can see what you are offering. You can also add a stock image as the cover if you'd like. The better the images, the more rental requests you'll receive. 
● Be specific
Please mention and identify any logistical specifics, and/or booking agreement(s) that you might require of users to accept and comply with in your listing.
● Check out other listings
Seeing what others have put up can help you figure out what to put on your own listing. If you would like to see an example listing, you can view this one for reference.
● Set up a secure payment method
Add your bank account details to easily receive money from buyers or renters.
● Get in touch with the LalaRent team
Need some help with your listings or still have questions? Reach out to us here. We're always here to help!


Fees, Payments, and Disputes
Fees

To cover our costs for payment processing + marketplace operations, we charge an 8% transaction fee, which includes the Stripe fee. The Stripe fee is based on your account's fees and is usually around 2.9%.

In the event that there is a dispute, you are covered by Stripe's Payment Protection. For this reason, we use Stripe as the form of payment for all transactions.


Community Guidelines:

We take the safety of our community seriously, so our team will review all listings and remove any that are suspicious and/or violate our community rules (see below).

1. Respect all other members and do not send spam, offensive, or threatening messages, leave comments, or engage in any other form of offensive communication.
2. Only create listings for goods you own, are authorized to rent, and are in safe condition to use.  (It is not permitted to list any Dangerous Goods, such as Chemicals, Alcohols, Tobacco or Weapons)
3. Try to answer all messages in a timely fashion.  
4. The LaLaRent is a third-party marketplace and by using it, you must also comply with New Zealand laws, regulations, safety measures, and/or booking agreement(s) by listing owners that are applicable. 
5. We do not allow contact information or external links (URL's) on listings and/or in images that are added to listings.  This includes emails, websites, and phone numbers.
6. For the safety and security of our community, we do not allow contact information to be sent through our messaging prior to a confirmed booking. Sending messages containing your personal information, contact information, or taking transactions off our platform is against our policies and can result in being removed from our community. 


We've got you covered

We work hard to keep the LaLaRent community a safe place to lend. However, if for any reason your item is lost, stolen or damaged we have got you covered. When you lend on LaLaRent  every item is covered by our guarantee up to $1800NZD and our customer support are available if you need any instant advice.
More questions?Please email : support@lalarent.co.nz 

Overview

This website is operated by  LaLaRent. Throughout the site, the terms “we”, “us” and “our” refer to  LaLaRent.  LaLaRent offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices as stated here and in the  LaLaRent terms of service and privacy policy.

This document outlines the product replacement guarantee offered by  LaLaRent to those individuals, groups, society and or businesses who list items for rent utilizing the  LaLaRent platform.



1. Cover


1.1 Any item listed on our website by you, will be covered against damage occurring during the term of the rental period. Each item is covered up to its full replacement value of no more than $1,800.

1.2 If you are a business renting your items on LaLarent and there is an unexpected event you will not be eligible for the LaLarent Guarantee or reimbursement. You must file any claims through your own commercial insurance. If, for any reason, your commercial insurance doesn’t cover the item, please email support@lalarent.co.nz , and we will do our best to assist you.

2. Exclusions to cover


2.1 Cover is limited to the specific product listed on the rental agreement; no cover shall be provided to any other 3rd party property. Other exceptions to cover shall include but shall not be limited to.

2.1.1. Mechanical and/or electrical fault or breakdown.

2.1.2. Faults as a result of poor maintenance and upkeep.

2.1.3. Previous damage, e.g. underlying structural weakness from previous impact damage; for the avoidance of doubt ‘previous’ means prior to the rental in which the problem occurs;

2.1.4. Alterations made to the product outside of the manufacturer’s usual specification and design.

2.1.5. Fair wear and tear.

2.1.6. Damage which cannot be proven to have occurred during the rental period.

2.1.7. Minor superficial or cosmetic damage that does not affect the functionality of the item, e.g. small dents, scratches;
 




3. Eligibility


You are eligible to claim on this guarantee if you meet all the following criteria.

3.1. Your claim is lodged within 24hrs of the rental ending.

3.2. You are the person named on the account.

3.3. You have complied with our verification process.

3.4. You have not been convicted of, or charged with, any criminal offence pertaining to fraud or dishonesty.

3.4 At no point during the preceding 5 years have you had insurance cancelled, refused, or declined or had any special terms imposed.



4. Payment

4.1. LaLaRent will pay for the cost of repair, replacement, or the fair market value of the asset, whichever is less. The ‘fair market value’ is determined by the price that you set as the item's value and the price the asset would sell for in the current market.

4.2. It is at the discretion of our Disputes Team to determine if something can be reasonably repaired or is deemed ‘irreparable’. If they cannot easily determine this, you will be asked to seek a 3rd party appraisal from a reputable repairer.


5. Renters’ obligations?

5.1. We will not make any payment under this guarantee unless you as the Lender:

5.1.1. Make a demand against their renter seeking compensation for any damage, loss or theft of your items during the rental period.

5.1.2. in the case of theft, report the incident to the police as soon as reasonably possible, and obtain a crime reference number from them.
 
5.1.3. Include each item you’re claiming for in your original listing which the renter used to rent out the items;

5.1.4. ensure the ‘Estimated Item Value’ is reasonably accurate. For the avoidance of doubt, ‘reasonably accurate’ is within 10% of the value you claim for. Enter your “Estimated Item Value” when you list your item on  LaLaRent. You can edit this at any time.

5.1.5. provide us with the appropriate documentation to support the claim, including but not limited to;

I. An itemised breakdown of all items that have suffered damage, loss, or theft;

II. Evidence of the value when you purchased the item(s)

III. Serial numbers

IV. Photos taken within 24hrs of the rental ending to prove the damage happened during the rental and not during your own subsequent use.

6. Fraud

6.1. If you or anyone entitled to cover in respect of any claim or loss, or anyone on behalf of you or such other person, tries to deceive us by deliberately giving us false information or making a fraudulent claim under this policy then:

6.1.1. We shall be entitled to refuse to make any payment under the guarantee in respect of any claim made or any loss; not limited to the claim in question but inclusive of all future and ongoing claims;

6.1.2. You must reimburse all payments already made by us relating to claims made or losses occurring after the date of any fraudulent act or claim or the provision of such false information;

6.1.3. We shall be entitled to pursue legal action against you.

6.1.4. Your use of the platform will be permanently suspended.